Exchange Policy

We have a 3-day exchange policy, which means you have 3 days after receiving your item to request an exchange. We do not have a refund policy. Your request for exchange should be received within 3 days and your garment should be received within 7 days of purchase.

To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start an exchange, you can contact us at hello@prot-official.com. If your exchange is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting an exchange will not be accepted.

You can always contact us for any return questions at hello@prot-official.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We do not have a refund policy. 

For any assistance in return please write to us at hello@prot-official.com. Please mention your order id to track your orders.